Terms of Service

Automated inbound direct message management and lead routing for Instagram, Facebook, and TikTok. Services may include:

• Automated responses using artificial intelligence language models
• Handling of frequently asked questions based on client-provided information
• Lead qualification and data capture
• Routing of conversations to booking links, forms, or human operators
• Ongoing configuration, optimization, and monitoring

Design, development, deployment, and management of mobile-optimized landing pages. Services may include:

• Custom page design using RevRoute's template architecture
• Deployment to client subdomains on RevRoute-managed hosting
• Ongoing updates, offer changes, and A/B testing
• Integration with booking systems and advertising campaigns

Full-funnel paid advertising campaign management on Meta platforms, including campaign strategy, creative production, audience targeting, setup, optimization, retargeting, and performance reporting.

Production of user-generated content style video and creative assets, including script development, creator coordination, content production, revision rounds, and delivery of ad-ready assets.

The Services integrate with third-party platforms including Meta Platforms, Inc., TikTok (ByteDance Ltd.), ManyChat, Inc., OpenAI, L.L.C., Stripe, Inc., and Vercel, Inc. RevRoute is an independent service provider and is not affiliated with, endorsed by, or partnered with any Third-Party Platform.

You acknowledge and agree that:

• Third-Party Platform terms, APIs, and enforcement practices are outside RevRoute's control and may change without notice
• RevRoute makes no warranty that the Services will be compatible with any platform at any particular time
• Any restriction or termination of your accounts by a Third-Party Platform does not constitute a breach by RevRoute and does not entitle you to any refund
• Platform outages or API failures do not constitute a failure of the Services by RevRoute

You represent and warrant that your use complies with all applicable Third-Party Platform policies, including Meta's Terms of Service, Platform Policy, Community Standards, and Advertising Policies. RevRoute reserves the right to refuse, pause, or terminate any campaign that may violate platform policies, without liability or refund obligation.

You are solely responsible for:

• The content, accuracy, and legality of all messages, ads, and content published through the Services
• Obtaining all required consents from customers before sending automated communications
• Compliance with all applicable laws, including TCPA, CAN-SPAM, and data protection laws
• The accuracy of business information provided to RevRoute
• How leads and customer data are handled after delivery by RevRoute
• All business decisions made in connection with the Services

You will not use the Services to:

• Send spam or unsolicited bulk messages
• Engage in harassment, discrimination, or abusive conduct
• Engage in deceptive, misleading, or fraudulent practices
• Violate any applicable law or regulation
• Infringe intellectual property or privacy rights
• Transmit malicious code or attempt unauthorized access
• Resell or transfer access to the Services without consent
• Promote illegal activities
• Circumvent platform policy enforcement or security features

Violation constitutes a material breach and may result in immediate termination without refund.

All content you provide must: (i) be accurate and not misleading; (ii) not infringe third-party rights; (iii) not defame any individual or entity; (iv) comply with advertising standards; and (v) not contain prohibited content as defined by applicable platform policies.

RevRoute makes no guarantees regarding lead volume, conversion rates, revenue, bookings, AI response accuracy, platform API availability, or advertising campaign performance.

You acknowledge that: AI automation systems may produce unexpected outputs; automated messaging carries inherent risks including platform enforcement actions; advertising performance is subject to significant variability; and results experienced by other clients are not necessarily indicative of your results. You voluntarily assume all risks associated with your use of the Services.

Services are offered at fees set forth on revroute.net/pricing or as agreed in writing. RevRoute may modify fees upon 30 days' written notice. Continued use constitutes acceptance of modified fees.

Payment processing is handled by Stripe, Inc. By providing payment information, you also agree to Stripe's terms. RevRoute does not store full payment card numbers.

Subscription fees are billed in advance. Setup fees are due immediately. Upgrades may be prorated; downgrades take effect at the next billing cycle.

RevRoute may: (i) suspend access; (ii) charge interest at 1.5% per month; (iii) engage collection agencies; and (iv) terminate access. You agree to reimburse all costs of collection, including reasonable attorneys' fees.

Initiating an unauthorized chargeback constitutes a material breach. RevRoute may: immediately terminate access without refund; pursue collection of the disputed amount plus a $100 processing fee per incident; submit evidence to your payment provider; and pursue all available legal remedies. Contact contact@revroute.net before initiating any payment dispute.

You are responsible for all applicable taxes, duties, and levies, excluding taxes based on RevRoute's net income.

These Terms begin on the date you first access the Services and continue until terminated.

Cancel anytime by emailing contact@revroute.net with subject "Cancellation Request." Cancellation takes effect at the end of the current billing cycle. No refunds for the current period.

RevRoute may suspend or terminate access for: material breach; violation of law; violation of platform policies; unauthorized chargebacks; abusive conduct; legal risk; or insolvency. No refund upon termination for cause.

Upon termination: all licenses terminate; RevRoute revokes access to connected accounts; active campaigns cease; you lose access to RevRoute-hosted pages and data. RevRoute will make reasonable efforts to provide a 30-day data retrieval period, unless termination is for cause.

RevRoute owns all right, title, and interest in the Services, including software, algorithms, templates, designs, and trademarks. You receive a limited, non-exclusive, non-transferable, revocable license to use the Services during your subscription.

You will not: copy, modify, or create derivative works; reverse engineer any software; resell or sublicense the Services; remove proprietary notices; use RevRoute's branding without consent; or build a competitive product using knowledge gained from the Services.

You retain ownership of your content. You grant RevRoute a non-exclusive, royalty-free license to use your content solely to provide the Services.

Any feedback you provide grants RevRoute a perpetual, irrevocable, royalty-free license to use and incorporate it without obligation.

Total cumulative liability shall not exceed the fees paid by you in the 3 calendar months immediately preceding the date the claim arose.

These limitations are a fundamental element of the agreement. RevRoute would not provide the Services without them.

All disputes shall be resolved by binding arbitration administered by the American Arbitration Association in Cook County, Illinois.

Arbitration fees are governed by AAA rules. Each party bears its own attorneys' fees unless the arbitrator determines a claim was frivolous or brought in bad faith.

Either party may seek emergency injunctive relief from a court to prevent irreparable harm pending arbitration.

Before initiating arbitration, the parties will attempt informal resolution for 30 days through good faith negotiations.

Any claim must be filed within 1 year after the claimant knew or should have known of the facts giving rise to the claim.